Our Stakeholder Engagement Services
Our stakeholder engagement services create sustainable dialogue between our clients and the communities where they work. We map and elucidate local context and enable our clients to work safely and effectively while maximising the positive social impact of their operations.
Participation in decision-making
We create successful and sustainable operating environments for our clients by ensuring that local communities are able to participate in decisions that impact them. This is especially important in fragile and conflict-affected environments, where the exercise of rights is restricted, governance is weak, infrastructure is limited, and community relations are fraught.
Through our local research networks, participatory techniques, contextualised training and strategic expertise, Integrity promotes constructive and on-going dialogue, compromise and consensus.
Engagement with hard to access stakeholders
We work with our clients to deliver:-
- Nuanced stakeholder mapping.
- Insightful materiality and network analysis.
- Effective design and toolbox development.
- Sustainable engagement with difficult to access and dispersed stakeholders.
- Constructive dialogue facilitation with and between stakeholders.
- Empathetic understanding of the local and social impact of operations.
- Comprehensive risk reduction and brand protection.
Based on stakeholder mapping, focus groups, social impact assessment, perception surveying, bench-marking and baseline analysis we develop a deep understanding of the local community.
Out of materiality assessment, issue mapping and risk versus opportunity analysis, we develop policies and procedures allowing the application of international standards. We provide a roadmap to help ensure organisations can achieve their objectives while protecting themselves and the communities amongst whom they work.
Through the establishment of governance and accountability mechanisms based on two-way communication and the establishment of effective tracking systems, training and capacity building of staff we build a resilient and sustainable mediation capacity and ensure long-term positive dialogue.
Through internal monitoring, grievance management, external review, and stakeholder feedback we ensure there are action-based recommendations for ongoing engagement maintenance and improvement over time.
We write reports, policy briefs and assessments that provide clients with action-based findings and recommendations. We have designed and delivered research studies in more than forty fragile and complex environments across the globe. Through learning reviews and thought leadership we continually evolve and improve our understanding of how to design and deliver research in fragile and complex environments.
In conflict-affected countries, opinion polling can be used to identify trends in sectors as diverse as security, government, development and the media. It can be applied to identify differences in perceptions between geographic or demographic subsets of the populace (for example gender, age, ethnicity, income and occupation). More broadly, it is employed to create ‘baseline’ data on population perceptions as well as establish and demonstrate trends as those perceptions change. We present our clients with statistically valid findings, minimising the impact of challenges associated with representative sampling in complex contexts.
In conflict-affected areas conducting fully representative and large-scale surveys can carry risks to research staff and respondents. To mitigate this Integrity have employed micro-surveys from which small-scale quantitative data can be derived. In specific geographies, these surveys are can be conducted at regular intervals and employ quota sampling whereby individuals are selected to be representative of the overall community dynamics.
Integrity uses data sets from which statistical analysis can help underpin perceptions collected through qualitative components. These components offer contextual information through which local perceptions may be further understood. Whilst this component does not provide direct insight into perceptions per se, it can offer contextual information through which these perceptions may be further understood. Indicators may include, GDP per capita, education levels, healthcare provision and access, the proportion of residents with an allegiance to a tribal group, acts of violence, and convictions by state and community justice systems, to name just a few.
Interviews: (Key Informant and Focus Group Discussions)
Qualitative research techniques offer greater contextual detail and insights into social dynamics and atmospherics than quantitative studies. Focus groups are informal conversations between individuals who are led through a range of pre-selected themes. Such forums allow participants to speak amongst themselves, allowing concerns to rise to the surface.
Interviews are a powerful qualitative research tool, particularly when used in conjunction with focus groups and participant observations, as they reveal greater nuances than other research methods. As with focus groups, the content of interviews is adapted to meet the precise requirements of the client. Interviews are typically conducted with individuals of high social standing; leaders such as political, tribal or religious figures; teachers, and journalists but can be used effectively to gain an understanding of the concerns of citizens from all levels of society. Interviews can be structured with closed questions for direct comparison with other responses, or be semi-structured with open-ended questions, allowing for insightful elaborations.