Our Stakeholder Engagement Services
Our stakeholder engagement services create sustainable dialogue between our clients and the communities where they work. We map and elucidate local context and enable our clients to work safely and effectively while maximising the positive social impact of their operations.
Participation in decision-making
We create successful and sustainable operating environments for our clients by ensuring that local communities are able to participate in decisions that impact them. This is especially important in fragile and conflict-affected environments, where the exercise of rights is restricted, governance is weak, infrastructure is limited, and community relations are fraught.
Through our local research networks, participatory techniques, contextualised training and strategic expertise, Integrity promotes constructive and on-going dialogue, compromise and consensus.
Engagement with hard to access stakeholders
We work with our clients to deliver:
- Nuanced stakeholder mapping.
- Insightful materiality and network analysis.
- Effective design and toolbox development.
- Sustainable engagement with difficult to access and dispersed stakeholders.
- Constructive dialogue facilitation with and between stakeholders.
- Empathetic understanding of the local and social impact of operations.
- Comprehensive risk reduction and brand protection.
Based on stakeholder mapping, focus groups, social impact assessment, perception surveying, bench-marking and baseline analysis we develop a deep understanding of the local community.
Out of materiality assessment, issue mapping and risk versus opportunity analysis, we develop policies and procedures allowing the application of international standards. We provide a roadmap to help ensure organisations can achieve their objectives while protecting themselves and the communities amongst whom they work.
Through the establishment of governance and accountability mechanisms based on two-way communication, the establishment of effective tracking systems, and staff training and capacity building, we build a resilient and sustainable mediation capacity and ensure long-term positive dialogue.
Through internal monitoring, grievance management, external review, and stakeholder feedback we ensure there are action-based recommendations for ongoing engagement, maintenance and improvement over time.