Risk Management

Our Risk Management Services

We help our clients to protect and enhance their reputations through effective risk management and stakeholder engagement.

Our experts will guide you in understanding the social impact of your operations and provide evidence to support decision-making, helping you to maximise the opportunities and minimise the risks in helping fragile communities or working in challenging emerging markets.

Bespoke Assessments

Who We Work For

If your organisation is seeking to programme, build markets or enhance the safety of your operations in volatile, fast-changing or fragile and politically complex contexts, our bespoke conflict assessments can provide the detailed understanding you need.

What we do

Integrity provides rigorous localised research on the causes, drivers, parties, influencers and legacy of conflict, volatility and instability. The assessment can also take into account the role of organised crime, poor governance and corruption, and how organisations can take action to avoid complicity and protect themselves from the effects.

What We Can Deliver

Risk Analysis

  • Map the context for key stakeholders, political economy and control and influence.
  • Elucidate potential risks to the client organisation, sector and wider stakeholder landscape.

Reputation Protection

  • Advise on local sensitivities.
  • Recommend best practice operations that:
    • Minimise the chances of exacerbating conflict and instability.
    • Minimise associated risks to our client.
    • Contribute to peace and stability.
    • Enhance sustainability of operations through positive community relations.
  • Advise how the client’s interests are perceived and positioned in the environment by key communities, local and national authorities, NGOs and consumers.
Community Engagement

Who We Work For

Organisations seeking a practical strategy for community engagement and to foster good relations with host communities and local NGOs will benefit from our services. We can also evaluate your existing community liaison systems and processes to ensure they are robust and reliable.

What We Do

Integrity analyses existing organisational information from documents such as social and environmental impact assessments (SEIAs) and human rights impact assessments (HRIAs) to develop a practical strategy for community-level engagement. We can supplement this with additional local research as required. We support implementation to monitor local issues, understand local perceptions of corporate operations, provide support to local content initiatives and enhance effective two-way collaboration between organisations and communities. Our monitoring and evaluation services for existing community liaison systems and processes ensure they are working effectively and flagging potential issues as early as possible.

What We Can Deliver

Engagement

  • Toolsets for stakeholder management and reporting.
  • Presentations on key findings and stakeholder views.
  • Analysis of stakeholder opinions and recommendations for corporate action.
  • Community materiality assessment and risk matrix.
  • Facilitation of community engagement activities.
  • Expectation management of communities and local NGOs for positive engagement.
  • Summary report for external publication by company CR team, incorporating stakeholder views.

Strategy

  • Set of options for engagement, together with resources required and expected outcomes.
  • Bespoke system for data gathering, monitoring and analysis, including KPIs.

Evaluation

  • Recommendations for strengthening the community liaison systems and processes.
  • External assurance on the quality of stakeholder engagement and the balance of voices included.
Human Rights and Ethical Compliance

Who We Work For

We work with organisations that have employees, subcontractors and implementing partners operating in contexts where human rights issues present risks and where it is advisable to apply best practice human rights principles. We can also optimise your group-level approach to ethics and put it into practice at the operational level.

What We Do

Integrity supports our clients to understand how to apply human rights principles in the context of their own global operations. At a local level, we can work with your staff operating assets in challenging environments to apply group-level policies and standards and to support anti-corruption measures. We also provide monitoring against human rights impact assessments to ensure systems and processes continue to meet high standards.

What We Can Deliver

Monitoring

  • Report on the local application of human rights and/or ethics standards.
  • Human rights and ethics risk and materiality matrices.
  • Comparative analysis to show areas of progress and risk issues.
  • Summary report for external communications, together with stakeholder views.

Training

  • Interactive workshops on human rights and ethics for senior management.
  • Interactive workshops for operational staff to help them to identify situations in which to apply company business ethics and human rights principles.

Strategy

  • Bespoke human rights and ethics strategy.
  • Recommendations for implementation.
  • Recommendations for areas of improvement and practical suggestions for engagement.
  • Advice on local nuances, challenges and cultural sensitivities.
In Depth

Research Techniques

We write reports, policy briefs and assessments that provide clients with action-based findings and recommendations. We have designed and delivered research studies in more than forty fragile and complex environments across the globe. Through learning reviews and thought leadership we continually evolve and improve our understanding of how to design and deliver research in fragile and complex environments.

Quantitative

  • Surveys

    In conflict-affected countries, opinion polling can be used to identify trends in sectors as diverse as security, government, development and the media. It can be applied to identify differences in perceptions between geographic or demographic subsets of the populace (for example gender, age, ethnicity, income and occupation). More broadly, it is employed to create ‘baseline’ data on population perceptions as well as establish and demonstrate trends as those perceptions change. We present our clients with statistically valid findings, minimising the impact of challenges associated with representative sampling in complex contexts.

  • Micro Surveys

    In conflict-affected areas conducting fully representative and large-scale surveys can carry risks to research staff and respondents. To mitigate this Integrity have employed micro-surveys from which small-scale quantitative data can be derived. In specific geographies, these surveys are can be conducted at regular intervals and employ quota sampling whereby individuals are selected to be representative of the overall community dynamics.

  • Metrics

    Integrity uses data sets from which statistical analysis can help underpin perceptions collected through qualitative components. These components offer contextual information through which local perceptions may be further understood. Whilst this component does not provide direct insight into perceptions per se, it can offer contextual information through which these perceptions may be further understood. Indicators may include, GDP per capita, education levels, healthcare provision and access, the proportion of residents with an allegiance to a tribal group, acts of violence, and convictions by state and community justice systems, to name just a few.

Qualitative

  • Interviews: (Key Informant and Focus Group Discussions)

    Qualitative research techniques offer greater contextual detail and insights into social dynamics and atmospherics than quantitative studies. Focus groups are informal conversations between individuals who are led through a range of pre-selected themes. Such forums allow participants to speak amongst themselves, allowing concerns to rise to the surface.

    Interviews are a powerful qualitative research tool, particularly when used in conjunction with focus groups and participant observations, as they reveal greater nuances than other research methods. As with focus groups, the content of interviews is adapted to meet the precise requirements of the client. Interviews are typically conducted with individuals of high social standing; leaders such as political, tribal or religious figures; teachers, and journalists but can be used effectively to gain an understanding of the concerns of citizens from all levels of society. Interviews can be structured with closed questions for direct comparison with other responses, or be semi-structured with open-ended questions, allowing for insightful elaborations.

Risk Management Project Summaries

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